Returns and exchanges
The pages you read before ordering, not after — plain language, no buried conditions.
What can be returned
An unopened item in its original sealed packaging, within 3 days of delivery. The seal must be intact and the box in the condition it arrived in.
What cannot be returned
An opened or used item, for hygiene reasons: an opened intimate product cannot be resold or safely passed to another customer. That is why we would rather answer size and weight questions before the sale than promise a return that cannot happen.
Damaged or wrong item
Send a photo of the parcel and the item within 48 hours of delivery on WhatsApp and we replace it or refund it in full. We do not ask you to send a damaged item back.
How to start a return
Message the order number and the reason on WhatsApp. We reply within one business day and arrange collection through the courier. Do not ship anything back before we confirm in writing.
The refund
The amount is returned in cash or by bank transfer in SAR, whichever suits you, within 3 business days of the return arriving and being checked. The delivery fee is returned when the return is our mistake.
Last updated by Saudi Pleasure