Shipping policy
The pages you read before ordering, not after — plain language, no buried conditions.
Delivery area
We deliver directly inside Riyadh city only — every district, through our own couriers: Olaya, Al Malqa, Hittin, Al Narjis, Al Yasmin, Al Rabwah, Al Shifa, Al Aziziyah, Al Suwaidi, Al Mansourah, Al Rawdah and the rest, from north Riyadh to the south, east, west and centre. Jeddah, Dammam and every other city are not served at this stage, and we do not accept an order whose address is outside Riyadh.
Timing
An order arrives within 1–2 working days of being confirmed on WhatsApp. We agree the day with you before packing, and if the parcel runs late we tell you before the deadline, not after it.
Delivery fee
Delivery inside Riyadh carries no fee. The amount you hand the courier is the cart total shown on the confirmation page, and nothing is added at the door.
Packaging
The parcel leaves in a plain carton or grey mailer with no logo, no store name and no image. The shipping label names the courier as sender and carries a generic description such as “gift” or “personal items”; the invoice is folded inside. That is what discreet delivery means here: nothing on the parcel links the address to the store or to its contents.
Payment on delivery
Payment is cash to the courier on arrival only: no cards, no Mada, no bank transfer, no digital wallet. Have the full amount ready, because the courier carries no card machine and no ATM.
Missed delivery and rescheduling
We call the number on the order before arriving. If we cannot reach you we try once more on the next working day at no cost. If both attempts fail the order is cancelled and nothing is charged, because payment only happens on delivery.
Tracking
The order number is in the confirmation message and opens the order status page directly. For any question about the arrival day, message us on WhatsApp with the order number and we reply during working hours.
Questions before buying
Do you deliver outside Riyadh?
No. Delivery is inside Riyadh city only, to every district, through our own couriers. Jeddah, Dammam and other cities are not covered at this stage, and we do not accept an order addressed outside Riyadh.
How long does an order take to arrive?
One to two working days from the moment the order is confirmed on WhatsApp. We agree the day with you before packing, and if the parcel runs late we tell you before the deadline.
Is there a delivery fee?
There is no delivery fee inside Riyadh. The amount you hand the courier is the cart total shown on the confirmation page, and nothing is added at the door.
Can I pay by card or Mada?
No. Payment is cash to the courier on arrival only: no cards, no Mada, no bank transfer, no digital wallet. Have the full amount ready, because the courier carries no card machine.
Is the delivery actually discreet?
Yes. The parcel is a plain carton or mailer with no logo and no store name, the label carries a generic description such as “personal items”, and the invoice is inside. The courier never calls on behalf of the store or mentions the contents by phone.
What does the parcel look like from outside?
A plain carton or grey mailer with no logo and no store name. The label names the courier as sender and carries a generic description such as “personal items”; the invoice is folded inside.
Last updated by Saudi Pleasure